EMPLOYMENT TYPE and DURATION: Initial of 2-months contract with possibility of extension or conversion to FTE
LOCATION: North Reading, MA
SCHEDULE: Mondays to Fridays, 8-5
PAY: $23.60 - $23.71/hour plus BENEFITS
REQUIRED SKILLS
· 2+ years of experience in technical support that is focused first and foremost in customer success
· 2+ years of experience supporting consumer WiFi /Mesh networking platforms (Linksys, D-link, Google WiFi, ASUS)
· 2+ years working with of Firewall configurations,parental controls, and commonly enabled features associated with service provider modems/routers and services
· 2+ Year supporting IOT devices
· 2+ years providing technical support for mobile devices and platforms (iOS, Android)
PREFERRED SKILLS
· A drive to dig into the details of a system or process to solve customer problems
· Proficiency in MS Office, with an emphasis on Excel
· Ability to document technical customer issues into notes that are consumable by other parties
· Technical curiosity and excitement to learn new technologies and help customers succeed
· Excellent oral and written communication skills
· Proven success in a fast paced support environment
SERVICES TO BE PERFORMED
· Providing prompt, efficient, detailed service by engaging directly with Blink’s customers via phone and email
· Working with other customer support teams to ensure a consistent and high-quality level of support
· Working with customers to understand how they use Blink’s products to resolve their issues and maximize their investments
· Actively seeking solutions to customer needs
· Assisting with customer communication during Blink’s critical launch and support event
· Working across the customer service spectrum to ensure a consistent and highest-quality level of support