Customer Service Associate III

EMPLOYMENT TYPE and DURATION: Initial of 2-months contract with possibility of extension or conversion to FTE

LOCATION: North Reading, MA

SCHEDULE: Mondays to Fridays, 8-5

PAY: $23.60 - $23.71/hour plus BENEFITS

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REQUIRED SKILLS

· 2+ years of experience in technical support that is focused first and foremost in customer success

· 2+ years of experience supporting consumer WiFi /Mesh networking platforms (Linksys, D-link, Google WiFi, ASUS)

· 2+ years working with of Firewall configurations,parental controls, and commonly enabled features associated with service provider modems/routers and services

· 2+ Year supporting IOT devices

· 2+ years providing technical support for mobile devices and platforms (iOS, Android)

PREFERRED SKILLS

· A drive to dig into the details of a system or process to solve customer problems

· Proficiency in MS Office, with an emphasis on Excel

· Ability to document technical customer issues into notes that are consumable by other parties

· Technical curiosity and excitement to learn new technologies and help customers succeed

· Excellent oral and written communication skills

· Proven success in a fast paced support environment

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SERVICES TO BE PERFORMED

· Providing prompt, efficient, detailed service by engaging directly with Blink’s customers via phone and email

· Working with other customer support teams to ensure a consistent and high-quality level of support

· Working with customers to understand how they use Blink’s products to resolve their issues and maximize their investments

· Actively seeking solutions to customer needs

· Assisting with customer communication during Blink’s critical launch and support event

· Working across the customer service spectrum to ensure a consistent and highest-quality level of support

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